Tajul, 53, a Malaysian, holds a MBA on Strategic Management from International Business School, Universiti Teknologi Malaysia and a Bachelor Degree in Electrical Engineering from Hanyang University, Seoul, South Korea.
He was appointed as Chief Network Officer (CNO) of TM on 1 November 2020 where he is responsible for the end to end of network planning, roll out and operations of TM network. His focus will be on TM network modernization, process simplification and automation, as well as to ensure the best customer experience through excellent technical delivery, fulfillment and assurance for unifi, TM ONE and TM Global customers.
Tajul, has over 27 years of experience in spearheading full spectrum of new technology adoption, operations management, service enhancements along with network infrastructure transformation within the telecommunication domain.
He started his career with TM at the Seberang Perai office in 1994 as a Switching Operation Executive. In 2002, he worked with a group of team that was responsible to set up Switching Operation Centre in Kuala Lumpur. Later between 2007 to 2011, he was tasked to oversee several roles in Northern Region Network Operation & Management prior to his promotion as General Manager, Network Management and Operation of Southern Region in 2012. He was then assigned to establish and lead Petaling Jaya State Business Unit in 2015 where he was successful in transforming and turning around the business. He went back to lead Network Management & Operation in 2017 and was promoted as Vice President in 2019 before assuming his current position as CNO.