The Time Division Duplex (TDD) Pre-5G Wireless technology will be deployed as an alternative at areas with infrastructure challenges to digitally connect the nation
Living up to its promise to deliver more #khabarbaik, unifi today revealed that a pre-5G wireless technology has been in the works. This is the nation’s first pre-5G via Time Division Duplex (TDD) technology and it is part of unifi’s journey towards powering the nation with 5G. The project, which started in Q4 last year, has already entered its commercial phase at SetiaWalk Puchong which consists of residential blocks, mall and offices.
At the showcase event, Moharmustaqeem Mohammed, Acting Executive Vice President, unifi, said, “The technology is set to improve unifi’s wireless connectivity services, especially for high-rise buildings and dense residential areas with low fixed broadband penetration, allowing for wireless internet access sharing at home and on-the-go within LTE coverage areas. This project will also address many ongoing infrastructure challenges in areas without fibre coverage, offering speed upgrades of up to 30Mbps via wireless broadband, and peak throughput may go up to 80Mbps.”
“In the last few months, we have shared with you about our commitment to deliver the best internet offerings and services along with finding the best solutions using fit-for-purpose technologies to overcome our infrastructure challenges. Today, we are very excited to share another exciting #khabarbaik: unifi has been developing the country’s first TDD pre-5G technology. We are happy to say that the TDD pre-5G network can deliver larger capacity at about 500Mbps, which is 2 times more than the existing 4G technology. This has put us, unifi, a step forward in providing a better service and experience to our customers in the wireless segment. Not only that our new TDD pre-5G capability will enable us to bypass wiring limitations in areas we previously could not penetrate, this technology also brings us one step closer to the country’s 5G milestone,” he added.
At the event, unifi demonstrated the capabilities of its TDD pre-5G technology via capturing the exciting moments of the local alternative rock band, Estranged – on their daily digital activities using unifi’s wireless home broadband service.
“With just some enhancements to the technology, we are now ready to commercially power the nation with 5G via unifi. We see this as a huge step for Malaysia’s telecommunications industry and we look forward to working together with our peers to develop the best technology that can be deployed in every part of the country, be it urban cities, high density residential areas, and rural villages,” Moharmustaqeem elaborated further.
Aside from home customers, unifi TDD pre-5G technology will also improve the unifi Mobile experience. Users can seamlessly enjoy their favourite content on unifi Play TV and beyond, endless choice of entertainment, whether they are at home or on-the-move.
Moharmustaqeem further commented, “We are committed to continue transforming the digital way of life and make internet connectivity a ubiquitous part of the Malaysian lifestyle. On one hand, we wish to increase our reach across the nation so that every Malaysian can adopt a digital lifestyle and stay connected seamlessly. On the other, we are able to provide the best available fit-for-purpose technology that not only improves the experience for our existing customers, but also expands the digital adoption towards making Malaysia a digital nation.”
As an enabler of Malaysia’s Digital Nation aspiration, unifi hopes to push forward with its TDD pre-5G technology and bring faster and more affordable internet access to the nation. Stay tuned for more updates on what’s next on 5G from unifi.
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unifi TV service disruption nationwide, service estimated to resume later this evening
At approximately 9:50pm on 3 January 2022, unifi TV services experienced service disruption nationwide due to impact to the power system triggered by a fire that affected the “Uninterruptible Power Supply” (UPS) equipment at TM IT Complex in Cyberjaya. The Fire and Rescue Department of Malaysia (Bomba) took control of the situation to extinguish the fire and ensure the safety of the premises. We have received the necessary building assessment and clearance from Bomba at 4.00am. The building block was not in full operation at the time, with only a small number of employees on site. There have been no reports of injuries. The cause of the fire is unknown at this stage and TM will fully cooperate with any investigation as required by authorities. An immediate announcement has been released on TM’s social media channels to notify our affected customers and we have since ramped up our customer service engagements to attend to calls and enquiries. This incident has caused unifi TV service interruptions affecting close to 300,000 of our unifi TV viewers. Other TM and unifi services are not affected. We are working tirelessly with our contractors and engineering teams to ensure that services are being restored gradually, with power restoration expected to be completed by 12 noon today. unifi TV is estimated to resume its services by 3.00pm today. However, TMpoint Cyberjaya will remain closed temporarily due to low power supply. We apologise for any inconvenience this may have caused our customers, and will continue to prioritise the safety and well-being of our employees and contractors during this restoration process. More regular updates are available on TM’s social media channels, or visit our website at https://unifi.com.my/unifi-alerts for updates.

TM stays committed to serve customers during full Movement Control Order
As an essential services provider, TM continues its operations subject to FMCO guidelines With the nation going into Full Movement Control Order (FMCO) starting 1 June 2021, Telekom Malaysia Berhad (TM) remains committed to serving the nation as we understand connectivity is especially crucial to our customers during this period. As the safety and health of its employees, contractors and customers continue to be the utmost priority, TM is taking the necessary precaution steps to protect their wellbeing when carrying out their tasks. With the FMCO implementation, TM will continue with Special Working Arrangements for its workforce nationwide until further guided by the Government. TM employees at the frontline and supporting critical functions are given the option of flexible working hours or split working teams. Meanwhile, other employees will continue to work from home utilising digital and online productivity tools available. TMpoint outlets and key partner stores are open for service applications and essential transactions subject to government and local authority regulations. Our service installation and restoration activities remain available for customers with Standard Operating Procedures (SOPs) in place to ensure the safety of both TM personnel and its customers. Commenting on TM's preparedness to serve the nation during the FMCO, Shanti Jusnita Johari, Chief Marketing Officer, TM said, "As the nation's essential service provider and the enabler of Digital Malaysia, we understand the importance of getting connected as more people are working from home, participating in online learning, conducting business via online and keeping the family entertained while staying safely at home. Therefore, we are committed to ensuring all our customer support services remain in operation and taking proactive measures to monitor our network to provide uninterrupted best internet experience for homes and businesses." "As more users are at home during this period and utilisation is expected to increase, customers may need extended support to optimise their WiFi setup at home. unifi customers can book Wi-Fi optimisation services from the unifi Elite team to further enhance their internet experience at home. The first 100 slots are now complimentary and interested unifi home broadband customers can book the slot by completing the online form at unifi.com.my/bookunifielite. Existing unifi customers can also access the self-serve channels at both unifi Community and EasyFix portal which provide customers with tips and guides to tackle their usage experience issues quickly." "Our contact center remains open, primarily for assurance support. Due to the higher volume of interactions during this period, customers are encouraged to utilise our digital channels which are available 24/7 for account-related enquiries, management and payment," added Shanti. unifi currently offers #unifiyourworld that comes with up to RM200/month savings and unifi Mobile 99 is now priced at RM59/month with no contract for existing unifi customers. For business customers, they can sign up for unifi's business packages which now come with high-performance Mesh Wi-Fi and business solutions. Updates on Latest Developments of All TM Customer Service Operations during the FMCO period Digital Channels For more information, query, customer service, subscription and any support related needs, please visit www.unifi.com.my. Customers can also reach out to unifi via our digital channels as follows: myunifi app (available for Android and iOS) unifi portal – unifi.com.my unifi online community forum at community.unifi.com.my Email – help@tm.com.my Facebook – https://www.facebook.com/weareunifi/ Twitter – https://twitter.com/helpmeunifi. TMpoint All TMpoint outlets nationwide (except in Sarawak) are open following the allowed operating hours by the National Security Council and local authority regulations. Only essential transactions are available which include new service applications, payments at kiosks and collection of SIM cards. TM Contact Centres at 100, Live Chat, Social Media and e-mail Operations Hours: 7.00 a.m. to 9.00 p.m. and 24/7 for Live Chat Installations and Restorations All installation and restoration activities at customers' premises will continue with the customer's consent and verification of their household status via MySejahtera app. However, the services are not available in Enhanced Movement Control Order (EMCO) Locality and Home Surveillance Order (HSO) zones. Payment Channels All TM Payment Kiosks at TMpoint outlets are in operation. Alternative cash payment channels are at 7-Eleven, MyNews, Speedmart 99, KK Mart, MyNews and Petronas. Alternative digital payment channels via Autopay, unifi self-care portal at unifi.com.my, myunifi app, online payment channels from any of your preferred bank via JomPAY with TM's biller codes (8888 for unifi Home, 2345 for Streamyx & Voice and 3608 for unifi Mobile) and via e-Wallet (Boost app). TM would like to wish all its customers and stakeholders a safe and healthy stay at home under the FMCO and to remind them to continue to take precautionary measures such as social distancing and good personal hygiene to curb the spread of the virus. The Company will continually monitor for developments on the ongoing situation and adapt its services to help customers, whenever needed as the safety of its employees and members of the public are of paramount importance to us.

UNIFI REDEFINES MOBILE PREPAID EXPERIENCE WITH ALL-NEW UNI5G WOW PLANS
KUALA LUMPUR, 6 MARCH 2024 – Unifi Mobile today announced its newest UNI5G WOW Prepaid offering with unlimited 5G + 4G data, uncapped 5G speed and rewards that meet the growing needs of Malaysian prepaid mobile users. These new offerings provide customers with great value, choice and flexibility to enjoy today’s on-the-go lifestyle needs. Whether for study, work or leisure, having uninterrupted worry-free internet experience at an affordable price is a must. Prepaid users, especially Malaysian youth, are known for their diverse interests including social interactions, online gaming, streaming and the use of various apps wherever they go. This reinforces the need for a mobile plan with generous data allowances, high speed connectivity and other additional perks. The new UNI5G WOW Prepaid starter pack comes with 10GB data (5G + 4G) and a whopping 30-day validity for just RM10. Customers can purchase this UNI5G WOW Prepaid starter pack online and will receive a complimentary Unlimited 5G Larut Malam Pass. In conjunction with the launch, the UNI5G WOW Prepaid starter pack will be offered for free as an exclusive online promo via Unifi Mobile app or Unifi eStore for customers who want to maintain their existing number. Jasmine Lee, Unifi’s Chief Commercial Officer, Consumer, said, “The evolving landscape of prepaid mobile services inspired us to re-evaluate what our users really need. We are thrilled to introduce our brand new UNI5G WOW Prepaid that has been tailored to modern prepaid users, and is among the few market offerings with uncapped 5G speed all day long. “All UNI5G WOW data passes come with 5G connectivity at no additional cost. Now, everyone can enjoy the benefits of 5G connectivity at blazing fast speeds. We have also integrated our prepaid services into our new Unifi Mobile app, which also hosts our postpaid services, delivering a streamlined experience for all our users.” Today, Unifi is Malaysia's leading convergence champion, evident by the recent recognition from Opensignal's 5G Global Mobile Network Experience Awards for 2023*. The UNI5G WOW Prepaid plan bolsters Unifi’s fixed, mobile, lifestyle and business offerings and aligns with its commitment to enriching lives and communities through technology. UNI5G WOW Prepaid Plan Offerings UNI5G WOW offers data passes that are customised to suit diverse customer needs. Unifi Mobile’s latest suite of prepaid products include: - 1. UNI5G WOW 35 – Priced at RM35 per month, this best seller pass offers unlimited 5G + 4G data, uncapped 5G speed all day long, and unlimited calls. Subscribers will also enjoy a 10GB hotspot and for a limited time period, customers will get extra 50GB of 5G hotspot data for free, perfect for sharing with friends and family. 2. UNI5G WOW 25 – This pass is priced at RM25 per month, ideal for users with moderate data needs and usage. It comes with 30GB worth of 5G + 4G data, uncapped 5G + 4G speeds and hotspot functionality (shared quota derived from the 30GB data allocation). 3. UNI5G WOW 10 – For just RM10, subscribers will receive 10GB worth of data with uncapped 5G speed all day long. This weekly pass is ideal for users who seek connectivity without straining their budget. On top of these exciting new passes, UNI5G WOW Prepaid is also offering on-demand add-ons, starting from RM1. Among these new add-ons are a weekend data pass, a speed booster pass, validity extension passes and call passes. For avid content creators and enthusiasts of platforms like YouTube and TikTok, a dedicated pass for these specific social media platforms is also available. Existing customers on older rate plans are encouraged to switch to the new UNI5G WOW Prepaid via the Unifi Mobile app or by visiting the nearest TMpoint / Unifi Store. The plan change is offered free of charge and upon completion, existing customers are entitled to receive 10GB of data (5G + 4G) with a validity of 30 days. To subscribe to the all-new UNI5G WOW Prepaid, simply download the Unifi Mobile app or visit the nearest TMpoint/Unifi Store and authorised Unifi Mobile dealers. To find out more about the UNI5G WOW Prepaid, visit unifi.com.my/prepaid