16 Oct 2020
TM R&D Celebrates double win at the global TM Forum Excellence Awards 2020
In-house solutions SWIMS and IDEAS+ received global recognition for the Beyond Connectivity and A.I, Data & Analytics categories respectively
Telekom Research & Development Sdn Bhd (TM R&D), the innovation arm of Telekom Malaysia Berhad (TM), added another feather to its cap when they recently bagged not one, but two (2) awards at the prestigious TM Forum Excellence Awards 2020.
The awards were conferred to TM R&D for its innovative solutions namely Smart Water Integrated Management System (SWIMS) under the Beyond Connectivity and Artificial Intelligence (A.I) category, while its Intelligent Network Diagnostic & Expert Advisory System for Service Desk (IDEAS+) solution received the recognition under Data & Analytics category.
Since 2007, TM Forum Excellence Awards recognises the world's leading companies for their innovative achievements spanning digital transformation, business and IT agility, customer centricity, cultural transformation, cross-industry partnering and collaboration, and product and service innovation in AI, data analytics, autonomous networks and cloud native IT. All entries were assessed by a global panel of judges based on the extensive materials submitted. Each year, the judging panels are carefully selected from varied global organisations to ensure a balanced approach and a wholly impartial view.
Commenting on the double wins, Dr. Sharlene Thiagarajah, Chief Executive Officer, TM R&D said, "This is certainly a welcomed surprise and a proud moment for us at TM R&D. We are excited that two of our very own internally-developed smart solutions, deployed in collaboration with Air Selangor and Group Customer Experience at TM have been recognised by global industry experts such as TM Forum. Both solutions are now commercially available domestically and to the global market. We believe TM R&D is on the right track to support TM's Digital Malaysia aspirations and simultaneously accelerate Malaysia to become a digital nation."
SWIMS is an Internet of Water (IoW) solution, essentially doing for water what Internet of Things (IoT) does for various other industries and verticals. These include electric utilities, transportation, smart cities and factory automation, to enable in-depth, new insights into the operations and the right tools to act on those insights.
"SWIMS offers end-to-end smart water management that improves non-revenue water management. It optimises the repair and replacement of ageing water infrastructure as well as improves response to weather events such as water level and quality. Based on feedback we received from Air Selangor, with SWIMS, water usage visibility improved by 3,000% and meter reading accuracy improved 10-15% through automation," shared Dr. Sharlene.
The TM Forum Excellence Awards also recognises another solution from TM R&D, IDEAS+ which is a one-stop advisory platform deployed at TM's contact centre. Using machine-learning algorithm, IDEAS+ assists the call centre agents to efficiently troubleshoot and resolve various customer issues. The objectives of the project were to reduce Average Handling Time (AHT) at the contact centre when entertaining customer calls, reduce repeated truck roll, increase the accuracy of troubleshooting and escalation as well as to achieve cost-saving. IDEAS+ is an intelligent diagnostic and advisory system for TM contact centre agents to provide predictive guideline as well as troubleshooting steps with more than 95% accuracy.
Established in 2001, TM R&D is the centre of innovation for TM Group focusing on innovations that enriches humanity and bring progress to nations. Growing from strength to strength since 2016, TM R&D has won 15 globally recognised awards and generated more than 2,800 Intellectual Property Rights (IPRs) and 1,400 digital assets to-date. TM R&D's innovations all developed in-house cut across multiple verticals such as Utilities, Retail, Agriculture, Healthcare and Education with safety and productivity as the top priority. As TM R&D continues to expand beyond connectivity and into smarter digital ecosystems, its role in TM has become more prominent and exciting.
For more information about TM R&D and its products and services, they can be contacted at business@tmrnd.com.my or log on to www.tmrnd.com.my or follow them on LinkedIn (TM Research & Development) for more news and updates.
YOU MAY ALSO LIKE
Yayasan TM launches art exhibition featuring works of gifted artists in conjuction with World Autism Awareness Day at Muzium Telekom
In conjunction with World Autism Awareness Day (WAAD) this year, Yayasan TM (YTM), the foundation arm of Telekom Malaysia Berhad (TM) in collaboration with Nak Seni and We&I presented the second edition of Seni Ekspresi Autisma (SESAMA) exhibition at Muzium Telekom taking place from 2nd until 30th of April 2022, showcasing the creative talents in visual arts as well as performing arts of gifted autistic artists. This exhibition is held to help nurture a more autism-friendly world through the arts; demonstrating a genuine expression of love, compassion and empathy for children and individuals on the spectrum, as they face their everyday challenges. SESAMA was officially launched on 2nd of April, last Saturday by the Honourable Senator Datuk Ras Adiba Radzi, President of OKU Sentral together with Izlyn Ramli, Director of YTM. Speaking at the launch event, Senator Datuk Ras Adiba said, “These children and individuals on the spectrum need our love and support. We need to have greater understanding and compassion towards them or else, we would have done them a great injustice. It isn't easy to look after persons with disabilities, but it's a beautiful and challenging journey, hence the reason we are here today, showcasing their incredible talents via an art exhibition, to empower them.” Meanwhile, YTM’s Izlyn said, “No one should ever be left behind, especially in the times we live in, where we’re enabled by so many wonderful life-changing technologies. YTM is delighted to celebrate WAAD and these amazing artistic talents who have come together to showcase their creative artwork. “Through the exhibition, we hope that audiences will look beyond their preconditions and see them for who they really are – beautiful souls and artists in their own right, deserving equal opportunities, standing shoulder to shoulder with their peers.” The exhibition launch event included the unveiling of “Rhythm Interactive Special Enabler” (RISE); an instructional book on the practical use of percussion for therapeutic benefits. This book, authored by Dr. Tan Swee Chuan and Edwin Nathaniel, is dedicated towards developing the musical talent of gifted children, providing insights into teaching students with different types and varying levels of learning challenges. The book launch was supported by Musicians for Musicians (MFM). Apart from the exhibition, YTM is also introducing its “Ramadan Buffet at Muzium Telekom” by Nomad Market, offering many local and international varieties to delight any food lover. The Ramadan Buffet is set to begin daily from 11th of April 2022 every day and on weekends; complete with a Ramadan Nite Bazaar with stalls selling goodies from local artists and entrepreneurs! YTM and its partners invite all to come and experience the free-admission SESAMA exhibition, from 2nd – 30th April 2022 (12.00PM – 6.00PM, Tuesday to Sunday) showcasing the journey of five gifted artists. Come and join us for Iftar and be inspired by the amazing artwork during this holy month of Ramadan.
UNIFI MOBILE LAUNCHES MALAYSIA’S FIRST POSTPAID PLAN WITH NETFLIX
KUALA LUMPUR, 16 August 2025 – Unifi Mobile has introduced UNI5G Postpaid with Netflix, the first local postpaid mobile bundle to include a Netflix subscription. This offering provides mobile customers unlimited 5G and 4G data with Netflix subscription, enabling users to stream Netflix’s diverse content from any smart device—all with no contract or extra fees. Anand Vijayan, Chief Business & Consumer Officer TM said, "As digital entertainment evolves, Unifi is committed to making quality content more accessible to Malaysians. By bundling Netflix with our UNI5G postpaid plans, backed with recognition from *Opensignal for Malaysia’s Best Video Experience, we are ensuring that our mobile customers enjoy uninterrupted streaming experience anywhere at an affordable price. It’s about providing a smarter and more convenient way for Malaysians to stay connected and entertained." The UNI5G Postpaid Netflix Basic plans, starting from RM79/month, come with no lock-in contracts. Subscribers will have the option to upgrade to Netflix Standard or Premium for an even richer entertainment experience. Anand concluded, "As part of TM’s aspiration to become a Digital Powerhouse by 2030, we are continuously innovating world-class products for our customers at home and on the go. With the launch of this plan, we create new options for mobile users to access quality entertainment as part of today’s digital lifestyle. This is another step in TM’s commitment to enable Malaysia’s digital transformation and deliver enriching experiences." Top programmes on Netflix now include Squid Game Season 3, The Old Guard 2, K-Pop Demon Hunters, Chandramukhi 2 and many more. For more information on UNI5G Netflix plans, visit https://unifi.com.my/postpaid *Opensignal Awards – Malaysia, Mobile Network Experience Report, November 2024
HONOR Malaysia appoints TM One as Cloud service provider to serve customers across three continents
HONOR, a leading global provider of smart devices adopts TM One Cloud solutions – α Edge (pronounced as Alpha Edge), to serve its customers across three Telekom Malaysia Berhad (TM), via its enterprise and public sector business solutions arm TM One, recently join forces with HONOR Technology (Malaysia) Sdn Bhd, one of the leading global providers of smart devices, to provide Cloud services not only for HONOR Malaysia's customers but also across three (3) continents – namely, Asia, Africa and Latin America. This strategic alliance signals a major expansion of TM One α Edge regionally. The end-to-end comprehensive Cloud services were chosen by HONOR Malaysia to host the eCommerce platform and digital solutions, in its ongoing efforts to expand its presence in the premium market segment. Currently, HONOR has 3,000+ service centers, 2,000+ call center representatives and close to 8,000 employees globally to provide premium and efficient services to consumers in over 100 markets. The TM One α Edge is equipped to deliver the required flexibility to scale effectively for any unprecedented demands in traffic or business challenges. Shazurawati Abd Karim, Executive Vice President of TM One, commented: "Fuelled by the pandemic, the extraordinary surge in Cloud adoption by many businesses especially those connected to serving consumer markets, bodes well for future growth and recovery. This partnership marks another important growth milestone in strengthening Malaysia's position on the global front as a preferred digital destination and business hub. We are an ideal Cloud service provider for the nation and this is yet another testament to our leading role as the enabler of Digital Malaysia." Towards ensuring a stable and secured service, some of the key aspects of the α Edge portfolio for HONOR Malaysia includes a dedicated 24/7 technical team, with professional and managed services. In addition to TM One's robust global network and secured digital connectivity infrastructure, the service operates through TM One Tier-III Data Centres, to ensure benefits such as low latency coupled with reachability to customers. Meanwhile, Kee Ee Neng, Chief Financial Officer of HONOR Malaysia, commented, "It's a proud moment to be in the same alignment with TM One when it comes to digital solutions. We look forward to providing the leading technology and developing further opportunities with TM One on this exciting journey ahead." α Edge, a part of TM One Cloud α, has been designed to provide seamless migration of critical workloads to the Cloud, quickly, easily, cost-effectively, and without constraints. It comes ready to support HONOR Malaysia's IT platform and digital solutions with Artificial Intelligence (AI) capabilities, resource monitoring and identity access management, as well as advanced security tools and cybersecurity support. The strategic partnership between TM One with HONOR Malaysia leverages TM One's leading end-to-end cloud service solution designed for businesses. For further information on TM One's Cloud services, visit www.tmone.com.my/solutions/cloud-services and for more info on HONOR Malaysia, visit www.hihonor.com/global
NEWSLETTER
Just drop your details and stay updated with the world of Telekom Malaysia. We promise – no spam!