07 Jul 2023
TM Announces Upcoming Change In MD / Group CEO
Telekom Malaysia Berhad (TM), is pleased to announce a change in its executive leadership effective 1 August 2023. The change sees Amar Huzaimi Md Deris as the new Managing Director / Group CEO of TM, succeeding Datuk Imri Mokhtar, who completes his 3-year term on 31 July 2023.
Currently heading TM's domestic and global wholesale business, Amar is another example of TM's home-grown talent, after Datuk Imri. Beginning his career with TM after graduating in 1998, Amar’s roles have ranged from financial control, internal audit, corporate and regulatory affairs, Group CEO’s office, culminating in his current P&L position at TM Global. His strategic vision, combined with operational experience and grasp of global leading technologies, ideally positions him to steer TM's evolution from a Telco to a TechCo.
His achievements have not gone unnoticed, as evidenced by his recognition as one of CPA Australia's 40 young business leaders (2012) and by Capacity Media's 'Power 100' list in wholesale carrier community (2019, 2023). These accolades further attest to his leadership capabilities and the promising future he holds at the helm of TM.
Speaking about his upcoming role, Amar said, "Datuk Imri has set the right path for TM, with the strengthened foundation from the turnaround and pursuit of new growth areas – charting the shift from a Telco to a TechCo. I am proud to have been part of that journey; and now, I am enthusiastic to follow through and lead TM to the next level."
Datuk Imri expressed his confidence in Amar’s appointment, saying, “Amar is an exceptional TM-grown leader with a proven ability to navigate the business and deliver results. I have full confidence that TM shall attain greater success under Amar’s leadership. I extend my best wishes to Amar, the leadership team and Warga TM as they embark on the next chapter of TM’s growth journey.”
The company wishes to extend its gratitude to Datuk Imri for his tenure as MD/GCEO which has seen notable turnaround and growth, and his total of 21 years serving in TM. With the appointment of Amar Huzaimi as the new MD/GCEO, TM is confident it will continue to innovate and grow, building upon its success and further enhancing its role as the enabler of Digital Malaysia.
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TM aspires towards a human-centred technology company in delivering digital Malaysia following successful 37th AGM
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TM R&D Celebrates double win at the global TM Forum Excellence Awards 2020
In-house solutions SWIMS and IDEAS+ received global recognition for the Beyond Connectivity and A.I, Data & Analytics categories respectively Telekom Research & Development Sdn Bhd (TM R&D), the innovation arm of Telekom Malaysia Berhad (TM), added another feather to its cap when they recently bagged not one, but two (2) awards at the prestigious TM Forum Excellence Awards 2020. The awards were conferred to TM R&D for its innovative solutions namely Smart Water Integrated Management System (SWIMS) under the Beyond Connectivity and Artificial Intelligence (A.I) category, while its Intelligent Network Diagnostic & Expert Advisory System for Service Desk (IDEAS+) solution received the recognition under Data & Analytics category. Since 2007, TM Forum Excellence Awards recognises the world's leading companies for their innovative achievements spanning digital transformation, business and IT agility, customer centricity, cultural transformation, cross-industry partnering and collaboration, and product and service innovation in AI, data analytics, autonomous networks and cloud native IT. All entries were assessed by a global panel of judges based on the extensive materials submitted. Each year, the judging panels are carefully selected from varied global organisations to ensure a balanced approach and a wholly impartial view. Commenting on the double wins, Dr. Sharlene Thiagarajah, Chief Executive Officer, TM R&D said, "This is certainly a welcomed surprise and a proud moment for us at TM R&D. We are excited that two of our very own internally-developed smart solutions, deployed in collaboration with Air Selangor and Group Customer Experience at TM have been recognised by global industry experts such as TM Forum. Both solutions are now commercially available domestically and to the global market. We believe TM R&D is on the right track to support TM's Digital Malaysia aspirations and simultaneously accelerate Malaysia to become a digital nation." SWIMS is an Internet of Water (IoW) solution, essentially doing for water what Internet of Things (IoT) does for various other industries and verticals. These include electric utilities, transportation, smart cities and factory automation, to enable in-depth, new insights into the operations and the right tools to act on those insights. "SWIMS offers end-to-end smart water management that improves non-revenue water management. It optimises the repair and replacement of ageing water infrastructure as well as improves response to weather events such as water level and quality. Based on feedback we received from Air Selangor, with SWIMS, water usage visibility improved by 3,000% and meter reading accuracy improved 10-15% through automation," shared Dr. Sharlene. The TM Forum Excellence Awards also recognises another solution from TM R&D, IDEAS+ which is a one-stop advisory platform deployed at TM's contact centre. Using machine-learning algorithm, IDEAS+ assists the call centre agents to efficiently troubleshoot and resolve various customer issues. The objectives of the project were to reduce Average Handling Time (AHT) at the contact centre when entertaining customer calls, reduce repeated truck roll, increase the accuracy of troubleshooting and escalation as well as to achieve cost-saving. IDEAS+ is an intelligent diagnostic and advisory system for TM contact centre agents to provide predictive guideline as well as troubleshooting steps with more than 95% accuracy. Established in 2001, TM R&D is the centre of innovation for TM Group focusing on innovations that enriches humanity and bring progress to nations. Growing from strength to strength since 2016, TM R&D has won 15 globally recognised awards and generated more than 2,800 Intellectual Property Rights (IPRs) and 1,400 digital assets to-date. TM R&D's innovations all developed in-house cut across multiple verticals such as Utilities, Retail, Agriculture, Healthcare and Education with safety and productivity as the top priority. As TM R&D continues to expand beyond connectivity and into smarter digital ecosystems, its role in TM has become more prominent and exciting. For more information about TM R&D and its products and services, they can be contacted at business@tmrnd.com.my or log on to www.tmrnd.com.my or follow them on LinkedIn (TM Research & Development) for more news and updates.
Unlimited Support For Harimau Malaya With Unstoppable Uni5g
KUALA LUMPUR, 12 October 2023 – TM is pleased to announce an immersive digital experience that can be enjoyed by local football fans and Harimau Malaya supporters in a combined effort with the Football Association of Malaysia (FAM). As the Official Technology Partner for FAM and Harimau Malaya, TM, through Unifi Mobile, has teamed up with Fresnel Group of Companies to revolutionise the home football viewing experience. With innovations such as 360° Live Streaming of matches and a Virtual Reality (VR) Tour of the National Stadium Bukit Jalil powered by 5G, fans will enjoy an enhanced experience when cheering for our national team during the upcoming Pestabola Merdeka, both at home and on-the-go. On 13th October, fans can experience the Malaysia vs India match from diverse angles in a stunning 8K quality made possible through 360° Live Streaming, enabled by 5G technology. This immersive experience is delivered through dual 360° cameras strategically positioned at the National Stadium Bukit Jalil’s grandstand and goalposts, offering a one-of-a-kind viewing experience that allows fans to be virtually part of the action and feel the pulsating energy of the stadium. Malaysians are invited to immerse into this experience by tuning in to Unifi’s YouTube channel (youtube.com/@UnifiYourWorld) or visiting unifi.com.my/harimaumalaya. Hardcore football enthusiasts should also not miss the opportunity for an interactive VR Stadium Tour, exclusively accessible through Unifi Mobile Prepaid’s Limited Edition Harimau Malaya starter packs. This unique experience offers fans the chance to explore National Stadium Bukit Jalil – the proud home of Harimau Malaya. Fans will gain access to iconic behind-the-scenes locations including locker rooms and training facilities, previously unseen by the public. Through UNI5G, fans can virtually experience the excitement of the pitch as if they were physically present there, all from the comfort of their own homes or while on the go. Shanti Jusnita, TM’s Chief Marketing Officer said, “We are proud to partner with FAM and Fresnel Group of Companies in supporting Harimau Malaya and our local football scene. We have always seen football to be a bridge where Malaysians come together to support our Harimau Malaya team. As an enabler for Digital Malaysia, we are doing our part to innovate the digitisation of home football by bringing 5G applications and experiences to Malaysians through our UNI5G.” Unifi has been crowned the 2023 award winner by Ookla® for delivering the best mobile video experience in Malaysia. As the nation comes together to rally behind our Harimau Malaya team during Pestabola Merdeka, fans can be confident they are backed by the nation’s leading mobile video experience provider. In addition, through the Unifi Mobile Roar Louder campaign, fans visiting the Unifi Mobile booth at the Pestabola Merdeka from 13 to 17 October will have an exclusive chance to grab the coveted Limited Edition Harimau Malaya Jersey, Harimau Malaya Mafla, general access tickets and an instant RM5 cashback when they purchase UNI5G Prepaid Monthly Unlimited Plan, which includes Unlimited 4G+5G Data, Unlimited Calls and 5GB Hotspot – all for only RM45. Datuk Haji Hamidin Haji Mohd Amin, President of FAM said, “We are glad to see the efforts and outcome from the partnership we have with TM at this point. We are excited to present to our local football fans this 360° immersive viewing experience. Offering this experience with the long missed Pestabola Merdeka will hopefully be something unforgettable.” Fans are also invited to visit the Unifi Mobile booth at the National Stadium Bukit Jalil on 13 - 17 October to participate in various exciting activities. To know more about Unifi Mobile Prepaid and its exclusive offering, visit unifi.com.my/prepaid. *Unifi is Malaysia’s Speedtest Awards™ winner for Best Mobile Video Experience during Q1-Q2 2023 period. Based on analysis by Ookla® of Speedtest Intelligence® data for Q1–Q2 2023. Ookla trademarks used under license and reprinted with permission.
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