Dato’ Rafaai holds a Bachelor of Science (Hons) in Electronic Engineering from Brighton University, United Kingdom and Masters in Communications Management from the University of Strathclyde, United Kingdom.
He started his career in telecommunications industry with Jabatan Telekom Malaysia (JTM) in 1978.
Throughout his 40 years career with JTM and TM, he was assigned to various interesting and challenging tasks within technical function and business function including telecommunication network planning & design, establish an 'Open Access' network architecture for other service providers, high speed broadband service planning and development, IT system integration, human resource planning & operation, CEO Meganet Communication Sdn Bhd (a TM-NTT joint venture company), sales & business operation at state level, Wholesale Market development, Domestic Carrier Business Division and many more.
He was appointed as Vice President, Marketing and Sales for the Wholesale segment in October 2006 and subsequently promoted to Executive Vice President to lead the Wholesale Line of Business in July 2008. In 2013, Dato’ Rafaai was assigned as Deputy CTIO to run the day-to-day operations and transformation initiatives of the IT and Network Technology Division while concurrently spearheading Customer Experience Management and Transformation Group to create an enterprise-wide impact on customer experience transformation initiative.
Dato’ Rafaai retired in 2018 as Chief Technology & Innovation Officer (CTIO) of TM and currently focuses on part-time consultancy on telecommunication business.