Business-to-Consumer (B2C)
TM is entering the next phase of transformation, driven by its aspiration to become a Digital Powerhouse by 2030, while positioning Malaysia as the digital hub for ASEAN. This journey is guided by our PWR 2030 strategy — Pioneer, Win and Revitalise — reflecting our commitment to Empowering the Future.
2024
Business-to-Consumer (B2C)
Business-to-Business (B2B)
Carrier-to-Carrier (C2C)
WHO WE ARE &
As the leading convergence and digital technology provider, TM is at the forefront of the nation's digital transformation, bringing technology advancement to Malaysia and Malaysia to the world.
Established in 1946 as the Malayan Telecommunications Department, TM has shaped Malaysia's telecommunications landscape and played a crucial role to accelerate the nation's digital economy. As the country's longest-serving and most trusted digital provider, TM continues to empower communities, businesses and the Government.
Today, TM stands as Malaysia's Convergence Champion with the only quad-play services, while driving digital transformation across industries and enabling seamless border-to-border connectivity. As part of our commitment to transforming Malaysia into a Digital Nation, we aspire to become a Digital Powerhouse by 2030 — leveraging advanced technologies to elevate the lives of all Malaysians.
WORDS FROM 
At TM, we are committed to more than simply delivering connectivity. We see ourselves as facilitators of national progress—driving inclusive digital transformation that empowers enterprises, enriches communities and bolsters economic resilience.
With emerging technologies such as Generative AI (Gen AI), cloud computing and 5G accelerating across global markets, governments, businesses and consumers are rapidly adapting to a more digital and interconnected future.
The Malaysian Government's RM2.8 billion digital investment reinforces the nation's commitment to accelerating this shift. At TM, we are fully aligned with this vision—staying agile, expanding our capabilities and setting new benchmarks in service excellence to ensure that Malaysia remains at the forefront of the digital economy.
2024 was a defining year for TM, marking the first year of executing our PWR 2030 strategy. Despite an increasingly competitive market, we delivered an encouraging financial performance, a testament to our execution capabilities, operational efficiencies and commitment to advancing Malaysia's digital agenda.
Our strong fundamentals, together with attractive dividend distributions, contributed to positive market sentiment in 2024. We saw our market capitalisation rise nearly 20% from RM21.3 billion at the beginning of the year to RM25.5 billion as at 31 December 2024, demonstrating our resilience and commitment to creating value for shareholders.
TM is not just adapting to change — we are leading it, charting a clear path towards our aspiration of becoming a Digital Powerhouse by 2030, while cementing Malaysia's position as ASEAN's leading digital hub.
TM operates in a rapidly evolving and uncertain market. Yet, we met all financial guidance targets in 2024, delivering sustained profitability while continuing to drive Malaysia's digital progress. Our strategy was anchored on financial resilience, revenue growth and long-term investments — ensuring that we remained profitable while preparing for the future.
VALUE CREATION 
* Represents fixed broadband customer base comprising B2C, B2B and C2C segments.
^ Customers can opt to subscribe to mobile, content or both. This is in line with our role as Malaysia's Convergence Champion.
Strategy As Malaysia's national connectivity and digital infrastructure provider, TM is poised to take up the role of leading and shaping the digital innovation to position Malaysia as a leading digital hub for ASEAN.
Pioneering industry growth through digitalisation and sustainability by pushing the boundaries of innovation and setting new industry standards.
Winning the infrastructure leadership position in high-impact areas serving communities, businesses and the Government by becoming the go-to-provider for high-end infrastructure and services, including 5G.
Revitalising digital talent and innovation ecosystem, positioning Malaysia as a hub for digital advancements by supporting entrepreneurs and innovators.
Delivering 
In 2024, Unifi continued to contribute to the nation's digital transformation by expanding digital connectivity, bridging the digital divide and supporting digital inclusivity, while driving sustainable innovation.
* Represents fixed broadband customer base comprising B2C, B2B and C2C segments.
^ Customers can opt to subscribe to mobile, content or both. This is in line with our role as Malaysia's Convergence Champion.
Our PWR 2030 Strategy is deeply embedded in our B2B offerings, shaping our initiatives and guiding our efforts to deliver greater value across Malaysia’s business ecosystem.
Beyond Malaysia, TM Global has built a dynamic digital ecosystem that fuels innovation and accelerates the adoption of next-generation digital solutions.
Multimedia University (MMU), TM's education arm and Malaysia's first private university, plays a pivotal role in our nation-building efforts by nurturing talents and advancing digital proficiency.
Driving Sustainable AndOur sustainability journey has significantly evolved over the years but it remains as an essential part in the way we do our business.
At TM, we are guided by clear strategies, framework and policies as we integrate sustainability into our core operations, ensuring that our growth delivers long-term value for our stakeholders - driving a greener, smarter and more inclusive Digital Malaysia.
We deliver digital solutions, high-quality network connectivity, complemented by excellent customer experience to help customers achieve their sustainability goals.
We strive to close the digital gap and promote digital inclusivity within the communities by providing everyone access to high- speed connectivity, so they are able to enjoy benefits of digital technologies.
We manage our environmental impacts and resources with mitigation strategies.
We highlight our commitment towards the health & safety of our people, fair employment as well as prioritise the personal and professional development of our Warga TM.
We establish trust with stakeholders by actively embracing and enforcing ethical business practices encompassing areas of procurement, cyber resilience, responsible communication and overall good governance.
Our
Our Board continues to align TM's role as a public listed company (PLC) and government-linked company (GLC) whilst playing a key role in driving national initiatives towards Digital Malaysia, ensuring sustainable development through connectivity and technology, while providing support to the nation through various Corporate Responsibility initiatives.
In discharging its roles and responsibilities, the Board is mindful of the need to protect the interests of all stakeholders, stemming from the Board's principal responsibility of promoting the Company's long-term success and delivering sustainable value to our shareholders.
The Board assumes overall responsibility and accountability for the smooth functioning of core processes involving Board governance, business value and ethical oversight.
It also collectively takes responsibility for the Company's leadership to meet the objectives and goals of the Company. Board activities are structured to provide the Directors with effective management oversight to support the MD/GCEO and Management team.
BAC ToR that establishes the powers, duties and responsibilities of the committee is incorporated in the Board Charter, which is accessible on the Company's official website at www.tm.com.my.
Among the key activities of the BAC during FY2024 were as follows:An Internal Communication Policy and Best Practices facilitates the management and dissemination of accurate and timely information to stakeholders.
The Policy, based on openness and transparency, two-way communication, accountability, timeliness, accuracy and simplicity, ensures compliance with the disclosure requirements of the Main LR and other relevant laws.
This is to ensure timely and effective communication on the Group's performance and position are conveyed clearly to all the
Several engagements have been executed with key shareholders, institutional investors, analysts, fund managers and other market participants, including the general public. Amongst others: DownloadsSelect the sections you'd like to download
View Past Annual Reports
COPYRIGHT © 2025 TELEKOM MALAYSIA BERHAD (128740-P). ALL RIGHTS RESERVED