01 Mar 2023
CONSOLIDATION OF TM’S BUSINESS IN MALAYSIA INTO TM TECH TO STRENGTHEN CONVERGENCE LEADERSHIP AND IMPROVE OPERATIONAL EFFICIENCY
Following the earlier communication on 14 December 2022, Telekom Malaysia Berhad (“TM”) today announced the internal reorganisation of its business in Malaysia into a single operating entity named TM Technology Services Sdn Bhd (“TM Tech”) following the approval of various bodies, including the High Court of Malaysia and the Malaysian Communications and Multimedia Commission.
Effective today, 1st March 2023, Telekom Malaysia Berhad will serve as an investment holding company for this single operating entity (TM Tech), along with other wholly owned subsidiaries, covering TM’s international, digital, education, support business and other non-wholly owned subsidiaries. This group in totality will continue to be governed by the current TM’s Board of Directors and managed by the same Senior Management team.
The reorganisation into TM Tech – which includes Unifi, TM One and TM Global, amongst others – marks the next phase of TM’s transformation that will reinforce its fixed-mobile convergence (FMC) position, further improve operational efficiencies and deliver a more seamless customer experience. Resource-wise, the reorganisation brings together the diverse talents, facilitating greater cross-functional collaboration and agility through more streamlined and simplified processes.
Group CEO of TM, Dato’ Imri Mokhtar explained, “As customer demand, increasing competition and stakeholder expectations reshape the industry, it is timely to consolidate our telco business in Malaysia into a single operating entity that will allow us to serve our diverse customer segments better and quicker, as well as drive operational efficiency.”
“We have recently notified all of our valued customers on this internal reorganisation via email and digital letters. At this point, for all payment transactions - the beneficiary name will now be “TM Technology Services Sdn Bhd” instead of “Telekom Malaysia Berhad”. All other payment details remain the same, such as the bank account and JomPAY code,” Imri added.
“The success of TM to shape a Digital Malaysia through technology that empowers communities, businesses and Government truly lies in our Warga TM. With majority of Warga TM realigned into this single operating entity, the individual job functions, entitlements and benefits will remain unchanged. Similarly, all of TM’s current obligations in terms of partnerships, vendor and service agreements will remain in effect.”
“We believe this reorganisation will strengthen TM’s role in advancing the country’s digital economy and to serve our growing customers in a more cohesive manner. It will reinforce TM’s competitive edge, solidifying our transition towards being a human-centred TechCo,” Imri concluded.
YOU MAY ALSO LIKE
Consolidation of TM’s business in Malaysia to strengthen fixed-mobile convergence leadership and improve operational efficiency
Telekom Malaysia Berhad ("TM" or "the Group") today announced an internal reorganisation which involves the transfer of its business in Malaysia to a single operating entity named TM Technology Services Sdn Bhd ("TM Tech"). The internal reorganisation is anticipated to complete by 31 December 2023. The reorganisation – which includes Unifi, TM One and TM Wholesale, among others – marks the next phase of the Group's transformation to be the enabler of a digital Malaysia, and to further improve its operational efficiencies, streamline processes and simplify customer touchpoints to provide a more seamless customer experience. Incorporating its diverse businesses under TM Tech will also reinforce TM's Fixed-Mobile Convergence leadership, offering integrated fixed broadband, mobile services, data services, digital content and innovative solutions to communities, businesses and the Government. Group CEO, Imri Mokhtar said, "As digital lifestyles, increasing competition and stakeholder expectations reshape the industry, consolidating these businesses into one operating entity will allow us to serve our diverse customer segments better and deliver their needs more quickly. "Consolidating our suite of connectivity and digital offerings will also enable us to easily tap into the right combination of solutions to meet the unique needs of individual lifestyles and businesses." "Furthermore, this reorganisation aligns us to industry best practices and will improve TM's competitive edge among Malaysian and international Telcos and digital players, as we continue to pursue our aspiration of becoming a leading human-centred TechCo," he added. Under TM Tech, consumers will continue to enjoy the fastest and widest all-in-one connectivity and digital content. Enterprises and the public sector will also benefit from TM's digital and smart solutions, including cloud and data centres, cybersecurity and smart industry offerings. The operating entity will also continue to champion TM's nation-building efforts in expanding and modernising the country's fibre network, data centres and submarine cable systems. TM Tech will be led by TM's existing senior management team and will bring together its diverse talents under a single company, encouraging greater agility and cross-functional collaboration to improve service quality. Imri explained, "Our Warga TM will remain the execution engine for TM and the country's digital transformation. While our workforce will be realigned to this single operating entity, employee functions, entitlements and benefits will remain unchanged." Similarly, all of TM's partnerships, vendor and service agreements will remain in effect. Telekom Malaysia Berhad will now serve as an investment holding company for this operating entity, with all other subsidiaries within the Group to remain status quo. "Beyond TM's own growth, this reorganisation strengthens our role in advancing the country's digital transformation and to serve our customers in a more cohesive manner. While it marks a new milestone in our continuous transformation, we remain anchored to our purpose of enabling digital inclusion, opportunities and progress for all," Imri concluded.
UNIFI REDEFINES MOBILE PREPAID EXPERIENCE WITH ALL-NEW UNI5G WOW PLANS
KUALA LUMPUR, 6 MARCH 2024 – Unifi Mobile today announced its newest UNI5G WOW Prepaid offering with unlimited 5G + 4G data, uncapped 5G speed and rewards that meet the growing needs of Malaysian prepaid mobile users. These new offerings provide customers with great value, choice and flexibility to enjoy today’s on-the-go lifestyle needs. Whether for study, work or leisure, having uninterrupted worry-free internet experience at an affordable price is a must. Prepaid users, especially Malaysian youth, are known for their diverse interests including social interactions, online gaming, streaming and the use of various apps wherever they go. This reinforces the need for a mobile plan with generous data allowances, high speed connectivity and other additional perks. The new UNI5G WOW Prepaid starter pack comes with 10GB data (5G + 4G) and a whopping 30-day validity for just RM10. Customers can purchase this UNI5G WOW Prepaid starter pack online and will receive a complimentary Unlimited 5G Larut Malam Pass. In conjunction with the launch, the UNI5G WOW Prepaid starter pack will be offered for free as an exclusive online promo via Unifi Mobile app or Unifi eStore for customers who want to maintain their existing number. Jasmine Lee, Unifi’s Chief Commercial Officer, Consumer, said, “The evolving landscape of prepaid mobile services inspired us to re-evaluate what our users really need. We are thrilled to introduce our brand new UNI5G WOW Prepaid that has been tailored to modern prepaid users, and is among the few market offerings with uncapped 5G speed all day long. “All UNI5G WOW data passes come with 5G connectivity at no additional cost. Now, everyone can enjoy the benefits of 5G connectivity at blazing fast speeds. We have also integrated our prepaid services into our new Unifi Mobile app, which also hosts our postpaid services, delivering a streamlined experience for all our users.” Today, Unifi is Malaysia's leading convergence champion, evident by the recent recognition from Opensignal's 5G Global Mobile Network Experience Awards for 2023*. The UNI5G WOW Prepaid plan bolsters Unifi’s fixed, mobile, lifestyle and business offerings and aligns with its commitment to enriching lives and communities through technology. UNI5G WOW Prepaid Plan Offerings UNI5G WOW offers data passes that are customised to suit diverse customer needs. Unifi Mobile’s latest suite of prepaid products include: - 1. UNI5G WOW 35 – Priced at RM35 per month, this best seller pass offers unlimited 5G + 4G data, uncapped 5G speed all day long, and unlimited calls. Subscribers will also enjoy a 10GB hotspot and for a limited time period, customers will get extra 50GB of 5G hotspot data for free, perfect for sharing with friends and family. 2. UNI5G WOW 25 – This pass is priced at RM25 per month, ideal for users with moderate data needs and usage. It comes with 30GB worth of 5G + 4G data, uncapped 5G + 4G speeds and hotspot functionality (shared quota derived from the 30GB data allocation). 3. UNI5G WOW 10 – For just RM10, subscribers will receive 10GB worth of data with uncapped 5G speed all day long. This weekly pass is ideal for users who seek connectivity without straining their budget. On top of these exciting new passes, UNI5G WOW Prepaid is also offering on-demand add-ons, starting from RM1. Among these new add-ons are a weekend data pass, a speed booster pass, validity extension passes and call passes. For avid content creators and enthusiasts of platforms like YouTube and TikTok, a dedicated pass for these specific social media platforms is also available. Existing customers on older rate plans are encouraged to switch to the new UNI5G WOW Prepaid via the Unifi Mobile app or by visiting the nearest TMpoint / Unifi Store. The plan change is offered free of charge and upon completion, existing customers are entitled to receive 10GB of data (5G + 4G) with a validity of 30 days. To subscribe to the all-new UNI5G WOW Prepaid, simply download the Unifi Mobile app or visit the nearest TMpoint/Unifi Store and authorised Unifi Mobile dealers. To find out more about the UNI5G WOW Prepaid, visit unifi.com.my/prepaid
TM R&D Celebrates double win at the global TM Forum Excellence Awards 2020
In-house solutions SWIMS and IDEAS+ received global recognition for the Beyond Connectivity and A.I, Data & Analytics categories respectively Telekom Research & Development Sdn Bhd (TM R&D), the innovation arm of Telekom Malaysia Berhad (TM), added another feather to its cap when they recently bagged not one, but two (2) awards at the prestigious TM Forum Excellence Awards 2020. The awards were conferred to TM R&D for its innovative solutions namely Smart Water Integrated Management System (SWIMS) under the Beyond Connectivity and Artificial Intelligence (A.I) category, while its Intelligent Network Diagnostic & Expert Advisory System for Service Desk (IDEAS+) solution received the recognition under Data & Analytics category. Since 2007, TM Forum Excellence Awards recognises the world's leading companies for their innovative achievements spanning digital transformation, business and IT agility, customer centricity, cultural transformation, cross-industry partnering and collaboration, and product and service innovation in AI, data analytics, autonomous networks and cloud native IT. All entries were assessed by a global panel of judges based on the extensive materials submitted. Each year, the judging panels are carefully selected from varied global organisations to ensure a balanced approach and a wholly impartial view. Commenting on the double wins, Dr. Sharlene Thiagarajah, Chief Executive Officer, TM R&D said, "This is certainly a welcomed surprise and a proud moment for us at TM R&D. We are excited that two of our very own internally-developed smart solutions, deployed in collaboration with Air Selangor and Group Customer Experience at TM have been recognised by global industry experts such as TM Forum. Both solutions are now commercially available domestically and to the global market. We believe TM R&D is on the right track to support TM's Digital Malaysia aspirations and simultaneously accelerate Malaysia to become a digital nation." SWIMS is an Internet of Water (IoW) solution, essentially doing for water what Internet of Things (IoT) does for various other industries and verticals. These include electric utilities, transportation, smart cities and factory automation, to enable in-depth, new insights into the operations and the right tools to act on those insights. "SWIMS offers end-to-end smart water management that improves non-revenue water management. It optimises the repair and replacement of ageing water infrastructure as well as improves response to weather events such as water level and quality. Based on feedback we received from Air Selangor, with SWIMS, water usage visibility improved by 3,000% and meter reading accuracy improved 10-15% through automation," shared Dr. Sharlene. The TM Forum Excellence Awards also recognises another solution from TM R&D, IDEAS+ which is a one-stop advisory platform deployed at TM's contact centre. Using machine-learning algorithm, IDEAS+ assists the call centre agents to efficiently troubleshoot and resolve various customer issues. The objectives of the project were to reduce Average Handling Time (AHT) at the contact centre when entertaining customer calls, reduce repeated truck roll, increase the accuracy of troubleshooting and escalation as well as to achieve cost-saving. IDEAS+ is an intelligent diagnostic and advisory system for TM contact centre agents to provide predictive guideline as well as troubleshooting steps with more than 95% accuracy. Established in 2001, TM R&D is the centre of innovation for TM Group focusing on innovations that enriches humanity and bring progress to nations. Growing from strength to strength since 2016, TM R&D has won 15 globally recognised awards and generated more than 2,800 Intellectual Property Rights (IPRs) and 1,400 digital assets to-date. TM R&D's innovations all developed in-house cut across multiple verticals such as Utilities, Retail, Agriculture, Healthcare and Education with safety and productivity as the top priority. As TM R&D continues to expand beyond connectivity and into smarter digital ecosystems, its role in TM has become more prominent and exciting. For more information about TM R&D and its products and services, they can be contacted at business@tmrnd.com.my or log on to www.tmrnd.com.my or follow them on LinkedIn (TM Research & Development) for more news and updates.
NEWSLETTER
Just drop your details and stay updated with the world of Telekom Malaysia. We promise – no spam!