1H 2024 Key Highlights (vs 1H 2023)

·         Operating revenue remained steady at RM5.74 billion

·         EBIT increased by 14.5% to RM1.26 billion

·         Fixed broadband subscribers grew by 1.2% to 3.143 million

·         Interim Dividend declared at 12.5 sen per share, up from 9.5 sen in the previous year 

KUALA LUMPUR, 26 August 2024 – Telekom Malaysia Berhad (“TM” or “the Group”) today announced its financial results for the first half ended 30 June 2024 (1H 2024), remaining resilient amidst a challenging market environment.

The Group recorded a 14.5% growth in Earnings Before Interest and Tax (EBIT), reaching RM1.26 billion compared to RM1.10 billion in the same period last year, driven by continued focus on enhancing operational efficiency and effective cost management. Meanwhile, TM’s operating revenue for 1H 2024 remained steady at RM5.74 billion, reflecting consistent performance.

Profit after Tax and Non-Controlling Interests (PATAMI) in 1H 2024 decreased by 8.6% to RM821.2 million due to a one-off tax credit in 2023. Nevertheless, the Group’s fundamentals remained strong and continued to underpin its growth trajectory. In line with this, TM has declared a higher interim dividend of 12.5 sen per share, amounting to RM479.7 million, an increase from 9.5 sen per share interim dividend declared in the previous year.

Amar Huzaimi Md Deris, TM Group Chief Executive Officer, said, “Our latest Unifi UniVerse continues to excite the market. Its comprehensive suite of convergence offerings provides a seamless experience that meets the diverse needs of digital consumers. As a result, we have seen growth in our customer base, strengthening TM’s position as Malaysia’s true convergence champion.

“We are also advancing Malaysia’s digital infrastructure through the development of the Next Generation Emergency Services 999 (NG999) in collaboration with various Government agencies. Leveraging advanced technologies such as data analytics and AI, this initiative will significantly improve the nation’s emergency response capabilities in replacement of the existing MERS999.             

“We proactively explore new business opportunities through strategic partnerships such as the recent collaboration with Singtel’s Nxera to build a sustainable, hyperconnected AI-ready mega data centre in Johor. This initiative will support high-performance computing and future cloud and AI applications for hyperscalers and tech providers. Simultaneously, we remain committed to supporting Malaysia’s 5G ecosystem, ensuring that Malaysians benefit from the latest advancements in connectivity and digital services.

“We are focused on strengthening our core fundamentals, managing costs effectively, and seizing growth opportunities to ensure we stay well-positioned for the future. We remain steadfast in driving our aspiration to become a Digital Powerhouse by 2030, while positioning Malaysia as the digital hub for the region,” said Amar.

Capital expenditure (CAPEX) in 1H 2024 amounted to RM460 million, representing 8.0% of total revenue. The Group plans to ramp up this investment towards the end of the year, focusing on enhancing its network infrastructure both nationwide and regionally. This includes the development of new submarine cable systems and the expansion of data centres. 

The Group maintains a positive outlook for the current year, aligning with its 2024 market guidance. 

 

Lines of Businesses (LOBs) Performance

Unifi Maintains Leadership in Converged Services

Unifi recorded a 1.2% increase in fixed broadband subscribers, reaching 3.143 million in 1H 2024, supported by customer acquisition and retention strategies. Unifi also gained positive traction with its latest mobile proposition and will continue improving and adapting its mobile offerings to better meet customer needs.

During the period, Unifi launched UniVerse, a suite of its best convergence offerings for home internet, mobile, entertainment and lifestyle solutions and introduced the newest UNI5G WOW Prepaid offering with unlimited 5G + 4G data with uncapped 5G speed and rewards, catering to needs of today’s digital customers. Unifi’s most recent offer is the limited-time promotion of 200GB 5G Monthly Data Pass for just RM1. This fantastic add-on gives UNI5G Postpaid 39 customers an extra 200GB of high-speed 5G data every month, enhancing their mobile experience significantly. For more information, visit https://unifi.com.my and https://unifi.com.my/mobile/postpaid.  

Unifi’s excellence was recognised with several awards including the Best Fixed Business Service Provider and Best Home Broadband Service Provider at the recent PC.com 2024 Readers’ Choice Awards, Ookla's Fastest Wi-Fi Provider in Malaysia award, and the World’s No.1 Fastest 5G Download Speed provider from Open Signal.

 

TM One Drives Digital Transformation for Enterprises and Government

TM One sustained a positive momentum in 1H 2024, achieving a 2.1% increase in revenue compared to the same period last year, reaching RM1.41 billion amidst a challenging business environment.  

During the period, TM One launched the Innovation Lab and Enterprise 5G Lab, collaborative spaces designed to accelerate the realisation of emerging digital services and solutions such as Enterprise 5G and AI-powered industry solutions for both enterprises and government sectors. Additionally, TM One introduced Cybershield Simulation, a cybersecurity product that simulates real-life cyber-attack scenarios, helping organisations enhance their cybersecurity preparedness. On top the NG999 initiative, it has also recently successfully deployed a Private 5G network at PETRONAS LNG Complex in Bintulu, Sarawak in collaboration with the national oil and gas company, – signalling further advancements in connectivity and efficiency for the energy industry.

TM One’s leadership in technology solutions was recognised with the Best Technology Solution Service Provider at the recent PC.com 2024 Readers’ Choice Awards.

 

TM Global Strengthens Malaysia’s Position as a Digital Hub for the Region

TM Global delivered a steady performance in 1H 2024, with a 0.6% revenue increase to RM1.49 billion, driven by higher revenues from managed wavelength and domestic data. TM Global is expanding its digital infrastructure, including international connectivity and data centre services, to meet the global carriers and hyperscalers’ demands. Key initiatives include the development of a mega data centre in Johor in partnership with Singtel’s Nxera, as well as expansion of its existing Klang Valley Data Centre (KVDC) and Iskandar Puteri Data Centre (IPDC).

It has also made progress in deploying extensive 4G and 5G backhaul sites nationwide and increasing high-speed broadband access in Malaysia, in supporting digital inclusivity across the nation.

TM Global was recognised in multiple awards - Telecom Company of the Year – Malaysia, and the Wholesale Company Initiative of the Year – Malaysia, at the Asian Telecom Awards as well as Best Operator in Emerging Market Category at the Carrier Community Global Awards 2024.

1Q2023 Key Highlights (vs 1Q2022)

 

·        Operating Revenue grew 2.0% from RM2.89 billion to RM2.95 billion, with continuous growth across Unifi and TM Global

·        EBIT decreased 15.5% from RM560.4 million to RM473.3 million, following accelerated depreciation and impairment

·        PATAMI lower 2.9% from RM339.9 million to RM330.1 million, lower EBIT cushioned by lower net finance cost and effective tax rate

·        CAPEX investment stood at 14.0% of revenue or RM413.1 million, heavily attributed to fibre network expansion

 

Amidst the challenges for the year, Telekom Malaysia Berhad (TM) achieved a steady and promising performance in the first quarter that ended on 31 March 2023, compared to the same period in the previous year (YoY).

 

Operating revenue grew 2.0% to RM2.95 billion, from RM2.89 billion in 2022, driven by Unifi and TM Global. TM saw an increase in customers with Unifi now serving close to 3.5 million home and MSME customers, TM One catering to 8,800 businesses, and TM Global serving more than 700 local and regional customers.

 

Its reported Earnings Before Interest and Tax (EBIT) is lower 15.5% to RM473.3 million, from RM560.4 million, following the Group’s decision to accelerate depreciation and impairment of IT assets, due to changes in market conditions.

 

Profit After Tax and Minority Interest (PATAMI) decreased 2.9% to RM330.1 million from RM339.9 million. Lower net finance cost and lower effective tax rate from the recognition of deferred tax assets mitigated the impact of the lower EBIT on the Group’s overall profitability.

 

Capital Expenditure (CAPEX) stood at 14.0% of overall revenue, or RM413.1 million. A significant portion of this investment was dedicated to fortifying its fibre infrastructure, delivering new customer acquisition, international subsea cables investment and 5G fibre network deployment to meet Government’s target of 80% coverage by year end.

 

Unifi sustaining growth trajectory

 

Unifi continues to deliver leadership in convergence service and solutions for both home and MSMEs customers. Unifi reported a 1Q2023 revenue growth of 4.3% from RM1.38 billion to RM1.44 billion contributed by both, growth in number of subscribers and average revenue per customer (ARPC).

 

Unifi fixed broadband subscription increased by 8.1% to 3.08 million propelled by aggressive sales, and promotions such as the 6-months complimentary speed upgrade offered to existing Unifi Home users and 7-days free viewing of all Unifi TV channels during Chinese New Year.

 

Unifi Mobile unveiled its latest offerings, the UNI5G prepaid and postpaid plans, which include complimentary 5G access for all current mobile subscribers. Additionally, Unifi introduced the Pakej Perpaduan Jalur Lebar Tetap (Home Internet) and Pakej Perpaduan Prabayar Mudah Alih (Prepaid Mobile) plans specifically designed for underserved communities, providing inclusive and ubiquitous connectivity for the community.

 

Unifi Business’ collaborative efforts with local government agencies have been instrumental in supporting MSMEs to digitally grow their businesses. As part of this initiative, Unifi Business launched a programme in Sabah that has resulted in a significant participation of local entrepreneurs.

 

TM One navigating challenging market and shifting demand

 

TM One recorded a 6.7% slowdown in revenue from RM773.7 million to RM721.9 million in the current quarter, largely due to the impact of price reduction and lower revenue from one-off customer projects.

 

The delivery of key projects across several industries shall set the pace for TM One in the coming quarters. TM One delivered a Private 5G solution to enable Smart Industry solutions and completed a hybrid cloud project that is instrumental to the IT backbone transformation of its customer. TM is also the only telco with a 100% completion record for the Point of Presence (POP) Phase 1 Project, successfully delivering 233 sites across the northern states, Sabah and Sarawak.

 

Building on the success of TM One 5G Sphere Partner Programme launched end of 2022 where more than 90 leading partners are registered today, TM One launched its Sandbox platform providing a secure and controlled environment for enterprise and Government customers with technology partners to co-create and commercialise innovative smart service solutions, which will propel their digitalisation and automation drive.

 

TM Global catalysing digital inclusivity

 

TM Global reported continuous growth in 1Q2023, with revenue increasing by 3.9% from RM625.1 million to RM649.2 million, contributed by higher data and data centre co-location services.

 

As the leading partner for High-Speed Broadband Access (HSBA), TM Global achieved the highest number of new installations in March, supporting collective industry growth throughout Malaysia. Additionally, close to 8,000 4G and 5G fiberisation site were deployed to meet the growing demands of industry players and enhance nationwide edge capabilities, further propelling national digital initiatives.

 

Internationally, TM Global secured deals from US-based hyperscaler and North Asia digital provider for its wholesale data centre solutions as well as a substantial deal from ASEAN telecommunication player for more than 10Tbps data requirement within this region. TM Global remains focused on positioning Malaysia as the preferred digital hub for the ASEAN region through its comprehensive and customised offerings for hyperscalers, global carriers and digital players.

 

Commentary and Outlook from Dato’ Imri Mokhtar, TM Group Chief Executive Officer

 

“2023 is expected to be a challenging year with changes in the regulatory landscape, heightened competition and other market structure changes. TM will continue strengthening its core business to be commercially sustainable as a Public Listed Company (PLC) whilst continuing to contribute to the nation’s growth via its role as a Government Linked Company (GLC).

 

“As the national connectivity and digital infrastructure provider, TM will continue to execute the fiberisation plan to support the Government’s National Digital Network (JENDELA) programmes as well as the 5G rollout nationwide.  TM looks forward to continue playing an active role in the 5G implementation, leveraging its nationwide fibre infrastructure, extensive digital platforms (data centres, edge nodes) and rollout experience.

 

“We remain steadfast as we enter the final year of our 2021-2023 Transformation Programme, and pursue the next wave of growth beyond 2023. In line with our journey to become a human-centred TechCo, we announced the launch of TM’s new HQ and Campus, located in Cyberjaya. The campus will serve as a catalyst for a new way of working that drives agility and flexibility through digital collaboration and hybrid work environment, propelling innovation among our employees, customers and partners. 

 

“We will continue to advocate sustainability efforts and strive for progress. TM has released our first Task Force on Climate-related Financial Disclosures (TCFD) report, 2 years ahead of Bursa Malaysia’s 2025 requirement. The report focuses on increasing transparency around the financial implications of an organisations’ climate-related risks and opportunities.

 

“Though cautious with the overall outlook, we remain optimistic with the prospects of increased hyperconnectivity, continuous growth investments in connectivity and digitalisation across all customer segments. TM will continue to enable a Digital Malaysia by offering comprehensive suite of communication services and digital solutions benefitting communities, businesses and Government.”

Following the earlier communication on 14 December 2022, Telekom Malaysia Berhad (“TM”) today announced the internal reorganisation of its business in Malaysia into a single operating entity named TM Technology Services Sdn Bhd (“TM Tech”) following the approval of various bodies, including the High Court of Malaysia and the Malaysian Communications and Multimedia Commission.

 

Effective today, 1st March 2023, Telekom Malaysia Berhad will serve as an investment holding company for this single operating entity (TM Tech), along with other wholly owned subsidiaries, covering TM’s international, digital, education, support business and other non-wholly owned subsidiaries. This group in totality will continue to be governed by the current TM’s Board of Directors and managed by the same Senior Management team.

 

The reorganisation into TM Tech – which includes Unifi, TM One and TM Global, amongst others – marks the next phase of TM’s transformation that will reinforce its fixed-mobile convergence (FMC) position, further improve operational efficiencies and deliver a more seamless customer experience. Resource-wise, the reorganisation brings together the diverse talents, facilitating greater cross-functional collaboration and agility through more streamlined and simplified processes.

 

Group CEO of TM, Dato’ Imri Mokhtar explained, “As customer demand, increasing competition and stakeholder expectations reshape the industry, it is timely to consolidate our telco business in Malaysia into a single operating entity that will allow us to serve our diverse customer segments better and quicker, as well as drive operational efficiency.”

 

“We have recently notified all of our valued customers on this internal reorganisation via email and digital letters. At this point, for all payment transactions - the beneficiary name will now be “TM Technology Services Sdn Bhd” instead of “Telekom Malaysia Berhad”. All other payment details remain the same, such as the bank account and JomPAY code,” Imri added.

 

“The success of TM to shape a Digital Malaysia through technology that empowers communities, businesses and Government truly lies in our Warga TM. With majority of Warga TM realigned into this single operating entity, the individual job functions, entitlements and benefits will remain unchanged. Similarly, all of TM’s current obligations in terms of partnerships, vendor and service agreements will remain in effect.”

 

“We believe this reorganisation will strengthen TM’s role in advancing the country’s digital economy and to serve our growing customers in a more cohesive manner. It will reinforce TM’s competitive edge, solidifying our transition towards being a human-centred TechCo,” Imri concluded.

Following Minister of Communications and Digital, YB Fahmi Fadzil’s announcement on the Pakej Perpaduan Jalur Lebar Tetap (Fixed Internet Broadband) yesterday, Telekom Malaysia Berhad (TM) is committed to support the Government’s aim to bring hyperconnectivity to key target communities.

 

Focusing on segments most in need particularly B40, the elderly, OKU, army-police veterans, the delivery of Pakej Perpaduan Jalur Lebar Tetap aligns with TM’s aspiration to empower a Digital Malaysia and meet the Sustainable Development Goals (SDG), particularly to promote inclusive and sustainable digital industrialization and innovation (Goal 9), as well as to reduce inequalities and empower social and economic inclusion for all (Goal 10). As a responsible corporate organisation, TM has a social accountability to making a positive impact for the community. Furthermore, the initiative will strengthen the nation’s digital inclusivity and bring digital access and opportunities to all layers of society.

 

“Pakej Perpaduan comes at a crucial point of the nation’s recovery and complements other national initiatives such as Sumbangan Tunai Rahmah and Payung Rahmah to ensure a better quality of life for these communities. This serves as another means to combat the rising cost of living and keeps us on track to building Malaysia’s digital economy, despite the challenges anticipated,” said Dato’ Imri Mokhtar, TM’s Group Chief Executive Officer.

 

“Bringing the power of the internet to underprivileged individuals and families facilitates their right to resources and knowledge online, gives them the opportunity to leverage on digital platform to run online business and can serve as a critical stepping stone for them to improve their lives.

 

“While the Pakej Perpaduan Jalur Lebar Tetap enables more affordable, unlimited fixed broadband and brings savings of RM480 to every eligible household, this complements the announced Pakej Perpaduan Prabayar Mudah Alih (prepaid mobile) in bringing ubiquitous connectivity for the key target individuals and household members. Both of these services will be offered through Unifi Home and Unifi Mobile respectively.

 

This also reinforces TM’s Fixed-Mobile Convergence leadership, offering integrated fixed broadband, mobile services, data services, digital content and innovative solutions to every Malaysian, businesses and the Government”, he further added.

 

Gearing up for the March 2023 start and availability for sign up until December 2023, TM will be working closely with the Ministry of Communication and Digital to fine tune the package details and rollout, ensuring the initiative effectively reaches its target communities.

 

Dato’ Imri concluded, “We are committed to be working on this initiative as it goes beyond providing services but speaks to our vision of becoming a human-centered TechCo – leveraging technologies to provide equal opportunities for every Malaysian. While we have continued to invest in our commercial growth and sustainability as a PLC, as the nation’s leading fibre provider and a GLC, we are uniquely positioned to serve the nation’s interest more directly and to bring greater impact to even more diverse communities.”

Telekom Research & Development Sdn Bhd (TM R&D), the innovation arm of Telekom Malaysia Berhad (TM), recently signed a Memorandum of Understanding (MoU) with ZTE (Malaysia) Corporation Sdn Bhd (ZTE), a global leading provider of information and communication technology solutions, to collaborate on optical network research, bringing the first 50Gbps bandwidth experience to Malaysia.

 

The MoU was signed by Dr Sharlene Thiagarajah, Chief Executive Officer, TM R&D and Steven Ge, Chief Executive Officer, ZTE Malaysia.

 

Under this agreement, TM R&D and ZTE will jointly explore the capabilities of next-generation Passive Optical Network (PON) access technology, 50GPON, to support various application scenarios. In addition, both entities will look into use cases that can deliver ultra-broadband access to the government, enterprise and consumers, as well as support the requirements of innovative services such as 5G, Cloud Virtual Reality (VR), industrial intelligent manufacturing for high bandwidth, low latency & jitter, and clock synchronisation, all of which will enhance the user experience in Malaysia.

 

Commenting on the MoU, Dr. Sharlene Thiagarajah, Chief Executive Officer, TM R&D said, “TM R&D is committed to conducting research on future technologies and innovating new value-added smarter eco-systems that will improve the quality of user experience, and ultimately bring a positive impact on their lives. This fits well into the TM Group’s transformation towards becoming a human-centred TechCo. We are very excited to partner with a renowned global player such as ZTE to innovate on future generation PON technology in line with the global trend and technology roadmap.”

 

Meanwhile, Steven Ge, Chief Executive Officer, ZTE Malaysia shared, “With Gigabit home broadband services widely used in Malaysia at present, and the basic fixed network is in the time window of evolution from GPON to 10G PON, this partnership could not have come at a better time.”

 

“ZTE is pleased with the opportunity to collaborate with TM R&D on future research in next-generation PON technology supporting Digital Malaysia,” he added.

Organised annual TM Integrity Day 2022, in collaboration with MACC, SIRIM, PDRM, IIM, TI-M and others

TM adopts the highest level of integrity and ethics that uphold the standard of its employees’ behaviour and conduct by championing high integrity and anti-corruption practices in its working environment. It reflects TM’s commitment in adhering to good corporate governance and fulfilling its responsibilities towards investors and other stakeholders. This is maintained through rigorous awareness, internalisation and enforcement efforts guided by its ethics and integrity policies.

To demonstrate its commitment and continuous effort to upholding high integrity, governance, and transparency in its business operations, Telekom Malaysia Berhad (TM), has organised its annual TM Integrity Day 2022 (TMID) on 1 November 2022, in conjunction with the National Integrity Day which is observed every November. The many highlights of TMID included MS ISO 37001:2016 certification handover by SIRIM, recitation of the corruption-free pledge followed by a forum entitled, “Uncompromising Integrity”.

The TMID 2022 was launched by Datuk Seri TKPj. Norazlan Mohd Razali, Deputy Chief Commissioner (Prevention) of Malaysian Anti-Corruption Commission (MACC), witnessed by Tan Sri Mohammed Azlan Hashim, Chairman of TM Group and Imri Mokhtar, Group Chief Executive Officer of TM. Also present were Datuk Ir. (Dr) Khairol Anuar Tawi,​​Chairman SIRIM QAS International Sdn Bhd, while Datuk Wan Suraya Wan Mohd Radzi, Chief Executive Officer of Malaysian Institute of Integrity (IIM), and Dato’ Allaudeen Abdul Majid, Deputy Director, Department of Integrity and Standard Compliance (JIPS) PDRM attended as panelists for the forum, moderated by Dr. Muhammad Mohan, President of Transparency International Malaysia (TI-M).

TM’s proprietary Organisational Anti-Corruption Plan (OACP) 2021–2025 launched last year, was developed to closely align with the National Anti-Corruption Plan (NACP) 2019-2023 geared towards improving transparency, and embedding the principles of integrity, good governance, compliance, and accountability in ensuring governance in the public and corporate sectors in Malaysia. TM OACP is one of the policies developed in tandem with Section 17A of the MACC Act 2009, in accordance with the standards set by IIM.

“At TM, "Uncompromising Integrity" is one of the corporate values that must be embraced by every TM employee to fulfill our responsibilities to all stakeholders. We take any misconduct that involves integrity in this organisation very seriously,” said Tan Sri Mohammed Azlan.

“I hope that all TM employees and Business Partners will continue to carry out the best duties and responsibilities to the company in the effort of TM to drive the aspirations of Digital Malaysia,” he added.

“Our OACP is a 5-year plan to further strengthen TM’s existing ethics and integrity ecosystem among Warga TM, business partners, vendors and suppliers. The OACP clearly defines the focus areas and strategic initiatives to mitigate corruption, integrity and governance risks. It is the duty of every TM employee and business partners to act in the best interest of TM and maintaining the highest degree of integrity, transparency, and accountability,” he further commented.

At the event, Imri led the citation of the corruption-free pledge together with Tan Sri Azlan, TM Board of Directors, Senior Management, Business Partners and all Warga TM nationwide in the presence of Datuk Seri TKPj. Norazlan. The pledge is an oath voluntarily taken by TM’s leadership and its employees proclaiming their commitment to carrying out their duties with transparency, responsibility and accountability.

Good governance rests with the people. As TM evolves into a human centred TechCo, Warga TM must be empowered in upholding the company values. TM’s company-wide efforts to instill a high level of integrity amongst Warga TM began in 2002 by establishing various policies and guidelines such as TM OACP, certified Anti-Bribery Management System (ABMS) for high-risk divisions, TM Code of Conduct & Business Ethics, Whistle Blowing Policy, Anti-Corruption Guidelines, Ethics Hotline and several others to infuse transparency, accountability and responsibility amongst its employees and Business Partners.

TM acknowledges the decision made by the Government on the 5G dual network. We remain supportive of initiatives that enhance the benefits of 5G technology for the rakyat, businesses, and the nation as a whole. We trust this will drive Malaysia's digital transformation, advancing connectivity, innovation, and economic growth across sectors.

As Malaysia’s leading fibre infrastructure provider, TM has extensive nationwide fibre coverage, robust digital platforms, and proven rollout experience. We leverage our core competencies to support the industry’s technological advancement, including the 5G ecosystem.

TM is committed to providing high-quality converged digital offerings across various segments of its customers. We remain focused on delivering 5G services and solutions to our consumers and business segments. Our priority is to ensure that all customers continue to have seamless access to reliable 5G services and ecosystem.

With a goal to be a Digital Powerhouse by 2030, TM is committed to playing a key role in building a digital nation, continuously supporting the 5G ecosystem, and driving digital innovation for all Malaysians.

KUALA LUMPUR, 30 October 2024 – TM One, TM’s enterprise and Government sector business solutions arm, has announced a strategic partnership with the Ministry of Education (MOE) to enhance Malaysia’s digital competencies, equipping students and educators from vocational colleges and secondary schools with essential digital skills that align with industry standards.

The partnership, which was recently formalised through a Memorandum of Understanding (MoU) with MOE’s Technical and Vocational Education and Training (TVET) Division, targets critical areas such as artificial intelligence (AI), cloud computing, cybersecurity, and smart agriculture solutions. These initiatives will benefit both students and educators, ensuring Malaysia’s future workforce is ready to meet the demands of the digital economy.

Shazurawati Abd Karim, Executive Vice President of TM One said, “We are pleased to collaborate with MOE to deliver industry expertise and digital infrastructures to uplift Malaysia’s TVET ecosystem. TM One will facilitate education and practical training on advanced technologies to the students and educators, preparing them for emerging digital trends and career opportunities. This aligns with the country’s transformation agenda and TM’s Digital Powerhouse aspiration to revitalise Malaysia’s talent and innovation ecosystem for a digitally enabled and globally competitive workforce.”   

This collaborative effort includes industry placements for educators to develop their digital expertise as well as co-creation of learning modules, syllabi, and curricula revolving technology and telecommunications education, creating a sustainable skills development framework for the future. Leveraging TM’s extensive nationwide connectivity, TM One will also enhance MOE’s digital infrastructure at TVET institutions, fostering a modern learning environment through network enhancements and relevant digital solutions.

This collaboration is expected to produce a highly skilled and digitally proficient workforce, positioning Malaysia as a leader across various sectors. Through this initiative, TM One and MOE are ensuring TVET students and educators are well-prepared with the right skills and certifications, providing greater digital access to students from all backgrounds and shaping a dynamic and digitally empowered Malaysia.

TM welcomes the Government’s Budget 2025 announcement, themed “Ekonomi MADANI: Negara Makmur, Rakyat Sejahtera”, and applauds its continued focus on economic reform and uplifting the well-being of the rakyat. In line with these goals, TM is committed to playing a key role in the nation’s digitalisation journey, ensuring that technological advancements contribute to sustainable and inclusive growth that benefits businesses, MSMEs, communities, and the public sector.

In line with Budget 2025’s priorities, TM continues to support digital inclusivity by collaborating with the relevant Ministries and Government agencies to enhance high-speed internet access for underserved areas and improve the quality of digital services in various industries such as education and healthcare.

TM also remains dedicated to nurturing the nation’s digital talent by integrating crucial skills such as AI, IoT, cybersecurity, and cloud computing into education and training programmes through our Multimedia University (MMU) and collaborations with TVET institutions.

As a trusted partner of over 400,000 MSMEs, TM supports the Government’s ongoing initiatives to strengthen this key segment through various financial initiatives. We will continue providing customised digital solutions and empower MSMEs to thrive in the digital economy.

As we progress towards becoming a Digital Powerhouse by 2030, TM is well-positioned to drive Malaysia’s digital transformation. Our key investments in digital infrastructures, talent development, and sustainability will fuel the nation’s long-term growth, reinforcing Malaysia’s position as a digital hub for the ASEAN region.

MARANG, 14 OCTOBER 2024 – TM via TM One, its enterprise and Government sector business solutions arm, has launched the first Global Business Services (GBS) Centre in the East Coast. The Centre leverages advanced technologies, including AI and Robotic Process Automation (RPA), to strategically address service delivery and digital business capabilities, as well as strengthen the region’s attractiveness in encouraging new investments.

Located in Marang, Terengganu, the Centre was officiated by YAB Dato' Seri Ir. Dr. Ahmad Samsuri Mokhtar, Terengganu’s Menteri Besar. Other state leaders in attendance were Haji Mohd Nurkhuzaini Bin Ab. Rahman, Chairman of the Committee for Digital Economy, New Income, Trade, Industry and Green Technology, Ariffin Deraman, Chairman of the Committee for Entrepreneurship, Human Resources, Cooperatives, and Consumer Affairs and Zulkifly Isa, District Officer of Marang.

Amar Huzaimi Md Deris, TM’s Group CEO, said, “This GBS Centre is the next phase in TM’s efforts to advance Malaysia’s digital infrastructure, empowering businesses, communities and Government in the digital economy. Built on a secure cloud-based platform and leveraging AI technology, this solution provides features like conversational AI, virtual agents and digital channels, enabling swift and efficient response via multichannel interactions. Contributing to the economic and digital development of Marang and surrounding communities, this Centre reflects our Digital Powerhouse aspirations in empowering local talent ecosystem for digital inclusivity across the nation.”

Positioned between major cities like Kuantan and Kuala Terengganu, the Centre is equipped to handle large-scale projects for diverse organisations. These offerings can be customised to organisations’ needs, integrating with existing systems to ensure perpetual service delivery to the end users. Starting with an initial capacity of 300 seats, the Centre is designed to scale up to 1,500 seats as demand grows. It is equipped with multi-lingual capabilities in Bahasa Malaysia, English, Mandarin, Tamil, and Arabic, helping organisations cater to diverse customer demographics.

The Centre is slated to serve key state agencies including Syarikat Air Terengganu (SATU), the licensed water supply operator for 1.2 million residents in the state. This is an extension of TM One’s existing management of SATU’s Contact Centre and will cover queries across voice and digital channels such as Sistem Pengurusan Aduan Awam (SISPA), Suruhanjaya Perkhidmatan Air Negara (SPAN), and social media platforms.